From mobile devices such as cell phones and tablets or complementary accessories such as smart watches, VR devices, portable audio. Also managing consumer electronics products such as TV`s, home appliances of all sizes, we have handled all kinds of products on the market of after-sales service with the best results for our partners.

We use “Carry-In” type services, based on multiple collection points to a centralized manager or HUB for products that are easy to move, or “In-Home” type services for larger products such as appliances combined with a customer service that guarantees optimal SLA and high quality standards

As a complement, we carry out an ideal handling of materials based on consumption statistics, related failures by product type to generate a high rate of customer satisfaction through a total support experience without complications. This strengthens the presence of brands, avoiding the loss of market share and poor perception by consumers. This makes Global Fix the ideal partner for manufacturers of products and services that need both warranty and non-warranty support, building trust in the brand. For users, it is vitally important to have the guarantee of a product that they can continue to use.

SMART SOLUTIONSConsumer Electronic Industry

Global Fix operates right in the middle of this important industry providing advanced logistics solutions, supported by a multi-technology and multi-brand repair center certified by the top brands in the market.

A robust infrastructure, with state-of-the-art technical equipment to carry out simple and complex level repairs, going through simple soldering or advanced soldering of IC, SMT, BGA and MicroBGA components, achieving a high rate of satisfactory repairs by supporting our partners in cost management of these types of services.

Adding a powerful software tool, such as our Global Fix-SCS system, developed by us, based on the best management practices, which supervises in real time all the operations of our service centers, focused on the efficient handling of materials, fast and accurate logistics processes for telecom operators, distributors and retail stores.

Global Fix-SCS is a system that works in an integral and interconnected way in the infrastructure of our entire company where each aspect of the daily operations of the company is monitored, administered and managed by it, this allows each department to have access to information related to in other departments, for correct decision-making in the stages that apply in the supply chain, such as repair processes, logistics operations, storage and handling of materials, workforce and other complementary processes.

This program throughout 18 uninterrupted years of service has been constantly optimized and adapted to the new management and quality standards demanded by our partners.